Objectives: 

• To develop personal skills in dealing with different personality types of guests in different situation
• Useful business etiquette information to help participants achieve their goals while improving their job performance
• Meet & Greet important people in a proper manner
• Behave  & dress correctly in both business & social occasions
• Maintain effective verbal/non verbal communication skills
• Represent the organization at various functions
• Organize & manage events such as business luncheons and formal dinners
• Deal successfully with the Media 

Who Should Attend? 

All employees in the public relations department, and wants to develop the skills of etiquette and protocol.

Course Outline: 

• The definition of Etiquette & Protocol
• Business Etiquette
• Qualities of the ideal escort/host
•  Communication
•  Dealing With the Guest Complaints
• Difficult Personality Types of Guests
• Coping With the Cultural Difference
•  Speaking On the Phone
• Rules of Greetings
•  Rules of Introductions
•  Rules of Hand-shaking
•  Dress for Success
•  Business Card
•  Business Gifts
•  Dealing With the Media
•  Some Tips on Proper Etiquette for Elevators
•  The Business Meal
•  Business Etiquette Questionnaires 1 & 2

WORKSHOP STYLE:  

A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.