Objectives: 

• To develop personal skills in dealing with different personality types of guests in different situation
• Useful business etiquette information to help participants achieve their goals while improving their job performance
• Meet & Greet important people in a proper manner
• Behave  & dress correctly in both business & social occasions
• Maintain effective verbal/nonverbal communication skills
• Represent the organization at various functions
• Organize & manage events such as business luncheons and formal dinners
• Deal successfully with the Media 

Who should attend? 

This course is designed for all secretarial staff and the Public Relations staff. 

Course Outline: 

• The definition of Etiquette & Protocol
• Business Etiquette
• Qualities of the ideal escort/host
• Communication
• Dealing With the Guest Complaints
• Difficult Personality Types of Guests
• Coping With the Cultural Difference
• Speaking On the Phone
• Rules of Greetings
• Rules of Introductions
• Rules of Hand-shaking
• Dress for Success
• Business Card
• Business Gifts
• Dealing with the Media
• Some Tips on Proper Etiquette for Elevators
• The Business Meal
• Business Etiquette Questionnaires 1 & 2 

WORKSHOP STYLE: 

This will be a participative workshop with a mix of interactive learning sessions, exercises and discussions aimed to provide maximum impact and learning retention for all delegates.